Kayak’s ChatGPT plug-in was only a little more useful. Lest you think the Cincinnati suburbs are bereft of chicken wings, a simple search for “Chicken Wings” on DoorDash’s actual website returned a long list of nearby restaurants that specialize in them-some of which even have “Wings” in their names-all with delivery times well under 60 minutes. Donatos Pizza (serves wings, but is not known for them).Frisch’s Big Boy (serves chicken tenders, but not wings).McDonald’s (has not served chicken wings since 2013).While ChatGPT Plus includes other features that might be worth paying for-including access to the latest GPT-4 large language model-plug-ins aren’t one of them. Using them feels so clunky and inefficient that in most cases you’re better off going to whatever app or website they’re based on. Right now, ChatGPT plug-ins feel a lot like the chatbots and Alexa skills of seven or eight years ago. The feature launched as a public beta in March and requires a $20 per month ChatGPT Plus subscription just to try it out. By connecting to third-party services such as Expedia and DoorDash, ChatGPT can retrieve fresh data from the internet and let you interact with it conversationally. As such, you can’t use it to tell you the weather, recommend a new TV show, or help book a flight. The company added porch light reminders, safety check-ins, and and real-time safety alerts in 2022 around the time it deployed an earlier version of SafeChat.As ChatGPT points out whenever you ask it about recent happenings, it’s only trained on data from September 2021 and earlier, and it can’t retrieve new information from the internet. In 2021, DoorDash added SafeDash, a safety tool developed in concert with ADT, which gave workers an emergency assistance button.

SafeChat+ follows a number of other safety features DoorDash has added to improve driver safety, after unsafe working conditions helped spur worker organizing in New York City. The tool itself does not review any consumer information, only the text included in a chat. DoorDash didn’t respond to a request for comment as to how SafeChat+ determines a message is harassing or abusive.Īccording to the press release, SafeChat+ can analyze dozens of languages, including English, Mandarin, French and Spanish.ĭoorDash emphasized that while the vast majority of its deliveries occur without any safety issues, verbal harassment is the most common safety problem faced by its workers. If the order is already completed, the feature will automatically end any further chat to help prevent the situation from escalating.” When a worker uses inappropriate language, the customer “can reach out to support via chat or phone to report the incident and receive assistance.” When DoorDash’s tool flags a conversation for potential verbal abuse between a customer and a worker, the worker “will be given the option to quickly cancel the order without impacting ratings. SafeChat+ will review upwards of 1,400 messages a minute to keep pace with the overall volume of messages sent through DoorDash’s chat system, but human employees are still required to oversee the tool’s findings.Īccording to the press release, DoorDash’s Trust & Safety team will review all messages flagged by SafeChat+ “and take appropriate actions to enforce our policies, which strictly prohibit any verbal abuse or harassment.” The company didn’t respond to a request for comment about how many workers will be tasked with reviewing all the conversations flagged by SafeChat+.

Door dash chat